Refund Policy

Return Policy

At YourStoreOnline.co.uk, we strive to ensure you are delighted with your purchase. If, for any reason, you are not entirely happy with your order, we are here to help. Please read our return policy below for detailed information on our return and refund process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition you received.

• The item must be in its original packaging, with all tags and labels attached.

• The return must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines).

• Intimate or sanitary goods (e.g., underwear, swimsuits, personal hygiene products).

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

• Downloadable software products.

• Some health and personal care items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at contacthughyouronlinestore@gmail.com 02895810506contacthughyouronlinestore@gmail.com to request a return authorisation.

2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

3. Once your return request is approved, you will receive detailed instructions on returning the item(s).

4. Shipping Returns

Please send the return package to the following address: YourStoreOnline.co.uk Returns Department [insert return address]

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer's policies.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please get in touch with our customer service team for assistance.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check the following steps:

1. Check your bank account or credit card statement again.

2. Contact your credit card company or bank, as processing times may vary.

3. If you have completed these steps and still have not received your refund, please get in touch with our customer service team for further assistance.

8. Contact Us

If you have any questions about our return policy or need assistance with your return, please get in touch with us at: Email: contacthughyouronlinestore@gmail.com Phone: 02895810506

Thank you for shopping at YourStoreOnline.co.uk.ourstoreWe appreciate your business and are committed to providing you with the best possible shopping experience.

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